Naturally, our mission is to treat our customers fairly at all times and a major part of that is to recommend products which we consider best meets customer circumstances and needs.  We also sincerely hope that customers will always be pleased with our services.

If however you wish to register a complaint you can do so in the following ways:

  • Writing to:  The Compliance Director, Hallmark Later Life Lending Limited, 72 Downs View, Bradford-on-Avon BA15 1PW
  • Email:
  • Telephone: 01454 299012

We will acknowledge your complaint immediately and commit to issuing our decision within 8 weeks.

If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on  0800 0234567.

If you make a complaint and we are unable to meet your liabilities, you may be entitled to compensation from Financial Services Compensation Scheme. Further information about limits applicable to different product types is available from FSCS at